FAQ

Shipping: Orders are shipped using USPS Priority mail, which includes a tracking number, both for US and international orders. Shipping times within the US are generally 3 to 5 business days (Monday through Friday). For international orders, shipping times are generally 6 to 10 business days.

Your order will be shipped to the address entered under "Shipping Address" when checking out. If this address is incorrect or undeliverable and the package is returned, you will be responsible for the cost of re-shipping.

Warranty: Iron Ether products are warranted to be free of defects in parts or manufacturing for one year to the original owner. After one year, IE will fix anything for a small fee. The warranty is void if you take the pedal apart, attempt to modify it, or operate it in a way that goes against warnings in the manual.

Return Policy: You may return a pedal or module within 5 days of receiving it, if it is still in like-new condition, for a refund minus shipping costs. You are responsible for return shipping costs.

Q. Do you offer endorsement deals, free pedals, or artist discounts?
A. No. All of my customers are musicians, and it's important to me to treat them equally, regardless of album sales or fame. I prefer to know that anyone using Iron Ether equipment is doing so because they like it enough to purchase it.

Q. Can I use a battery to power my Iron Ether pedal?
A. No, only a 9 volt DC, center negative power supply may be used. Current draw for each pedal is listed on the pedal's individual page, but for all IE pedals is within the range of 40mA to 90mA.

Q. Do the expression jacks on Iron Ether pedals accept control voltage (CV) signals?
A. No, they do not. They are meant to be used with passive expression pedals.

Q. Which expression pedal(s) do you recommend for use with expression-equipped IE pedals?
A. The Moog EP-3 is an affordable choice that works well. It includes a range knob that is especially useful for tailoring the sweep. If you're looking for a more rugged solution, Mission Engineering makes a series of sturdy metal expression pedals. They also carry a device called the Expressionator, which is a very useful tool for controlling multiple expression jacks at once, so you can control your FrantaBit and Xerograph Deluxe simultaneously with one foot, for example.

Q. Do you ship outside the US?
A. Yes, Iron Ether ships worldwide, however some countries have temporarily stopped allowing imports due to COVID-19. While checking out, the shopping cart will show the cost of shipping to your country/region. If your country/region is not listed as an option in the shopping cart, please send an email to see if there are any shipping options available.